PRIVACY STATEMENT

The purpose of this Privacy Statement is to inform you about the types of Personal Information ACMA Association collects, uses and discloses. It explains how we use and disclose that information, the choices you have regarding such use and disclosure, and how you may correct that information.
We are proud to demonstrate our commitment to your privacy, by complying with the laws and regulations under, and principles of, applicable privacy laws in Canada.

From time to time, we may make changes to this Privacy Statement. The Privacy Statement is current as of the “last revised” date which appears at the top of this page. We will treat Personal Information in a manner consistent with the Privacy Statement under which it was collected and our Privacy Policy, unless we have your consent to treat it differently. This Privacy Statement applies to any information we collect or receive about you, from any source.

The following topics will be covered in this Privacy Statement:

  1. To which entities does this Privacy Statement apply?
  2. What is Personal Information?
  3. How do we collect your Personal Information?
  4. How do we use your Personal Information?
  5. To whom do we provide your Personal Information?
  6. When and how do we obtain your consent?
  7. How do we ensure the privacy of your Personal Information when dealing with our affiliates and other third parties?
  8. How long will we utilize, disclose or retain your Personal Information?
  9. How can you review your Personal Information that we have collected, utilized or disclosed?
  10. How do you know that the Personal Information we have on you is accurate?
  11. What if the Personal Information we have on you is inaccurate?
  12. How fast will we respond to your written requests?
  13. How do we know that it is really you requesting your Personal Information?
  14. That safeguards have we implemented to protect your Personal Information?
  15. How do you contact us regarding access to your Personal Information or our Privacy Policy and practices?
  1. To which companies does this Privacy Statement apply?
  2. This Privacy Statement applies to the collections, uses and disclosures of Personal Information by ACMA Association (Alliance Canadienne de Médecine Alternative).

  3. What is Personal Information?
  4. Personal Information” is any information that is identifiable with you. This information may include but is not limited to your name, mailing address, phone number, email address, social media identifiers (including Twitter handle and Facebook profile), as well as information relating to your professional practice, including your professional profile and information about your clinic, which is generally not considered to be Personal Information.

  5. How do we collect your Personal Information?
  6. We will always collect your Personal Information by fair and lawful means, including, for example:

    • in connection with your payment of your membership fees in the ACMA Association;
    • in a variety of ways when you use the ACMA Association website, in connection with activities, services, features or resources we make available on the ACMA Association website, provided that (i) ACMA Association will only collect personal identification information from a user of the website only if the user voluntarily submits such information to us, and (ii) users can always refuse to supply personally identification information (provided that such refusal may prevent such users from using certain functionality on the website);
    • when you otherwise speak to a representative of the ACMA Association; and
    • in connection with the role of the Alliance Canadienne de Médecine Alternative as a service provider for the other ACMA Association entities.
  7. How do we use your Personal Information?
  8. We identify the purposes for which we use your Personal Information at the time we collect such information from you and obtain your consent, in any case, prior to such use. We generally use your Personal Information for the following purposes (the “Purposes”):

    • to register you as a member of the ACMA Association, and administer your membership, including payment of membership fees;
    • to offer and provide membership services to you, which include providing information to you regarding products and services for which the ACMA Association has obtained a preferential benefit (for example, a discount) for its members;
    • providing information to you regarding products and services which the ACMA Association believes may be of interest to you;
    • to verify your identity and the accuracy of your Personal Information with our records, through using this information to contact you directly for that purpose, or for the purpose of collecting addition personal information;
    • to send you information and updates regarding the activities of the ACMA Association;
    • to respond to your inquiries, questions, and/or other requests;
    • in connection with the role of the ACMA Association as a service provider for the other ACMA Association entities;
    • in aggregated, non-identifiable form, to better understand how our users use the resources provided on the website;
    • for such other uses of Personal Information for which you provide your consent; and
    • as otherwise permitted or required by law.
  9. To whom do we provide your Personal Information?
  10. We identify to whom, and for what purposes, we disclose your Personal Information, at the time we collect such information from you and obtain your consent to such disclosure. For example, we may disclose/transfer your Personal Information:

    • between the various ACMA Association entities, for the Purposes;
    • to third party service providers with whom we have a contractual agreements that includes appropriate privacy standards, where such third parties are assisting us with the Purposes: for example, service providers may provide telephone support, or data storage;
    • to such persons for which you provide your consent; and
    • as otherwise permitted or required by law.
  11. When and how do we obtain your consent?
  12. We obtain your consent prior to collecting, and in any case, prior to using or disclosing your Personal Information for any purpose. You may provide your consent to us either orally, electronically or in writing.

  13. How do we ensure the privacy of your Personal Information when dealing with third parties?
  14. We ensure that all third parties that are retained to perform services on our behalf and are provided with Personal Information are contractually required to observe the intent of this Privacy Statement and our Privacy Policy and practices.

  15. How long will we utilize, disclose or retain your Personal Information?
  16. We may keep a record of your Personal Information, correspondence or comments in a file specific to you. We will utilize, disclose or retain your Personal Information for as long as necessary to fulfill the purposes for which that Personal Information was collected and as permitted or required by law. We have established minimum and maximum retention periods and procedures for maintaining and destroying your Personal Information.

  17. How can you review your Personal Information that we have collected, utilized or disclosed?
  18. If you make a written request to review any Personal Information about you that we have collected, utilized or disclosed, we will provide you with any such Personal Information to the extent required by law. We will make such Personal Information available to you in a form that is generally understandable, and will explain any abbreviations or codes.

  19. How do you know that the Personal Information we have on you is accurate?
  20. We will ensure that your Personal Information is kept as accurate, complete and up-to-date as possible. We will not routinely update your Personal Information, unless such a process is necessary. We expect you, from time to time, to supply us with written updates to your Personal Information, when required, pursuant to the Member self-updating process described on our website.

  21. What if the Personal Information we have on you is inaccurate?
  22. At any time, you can challenge the accuracy or completeness of your Personal Information in our records. If you successfully demonstrate that your Personal Information in our records is inaccurate or incomplete, we will amend the Personal Information as required. Where appropriate, we will transmit the amended information to third parties having access to your Personal Information.

  23. How fast will we respond to your written requests?
  24. We will attempt to respond to each of your written requests not later than thirty (30) days after receipt of such requests. We will advise you in writing if we cannot meet your requests within this time limit.

  25. How do we know that it is really you requesting your Personal Information?
  26. We may request that you provide sufficient identification to permit access to the existence, use or disclosure of your Personal Information. Any such identifying information shall be used only for this purpose.

  27. What safeguards have we implemented to protect your Personal Information?
  28. We have implemented physical, organizational, contractual and technological security measures to protect your Personal Information from loss or theft, unauthorized access, disclosure, copying, use or modification, including

    • that the only employees who are granted access to your Personal Information are those with a business ‘need-to-know’ or whose duties reasonably require such information;
    • premises security;
    • deployment of technological safeguards such as security software and fire walls to prevent hacking or unauthorized computer access; and
    • internal password and security policies.
  29. How do you contact us regarding access to your Personal Information or our Privacy Policy and practices?
  30. All comments, questions, concerns or complaints regarding your Personal Information or our Privacy Policy and practices, should be forwarded to our Privacy Officer as follows.

By email, to:
Sylvain Desforges,
info@acma-association.com

 

 

COVID-19

Our recommendations to our members

 

The situation regarding COVID-19 is changing daily. The government of several Canadian provinces, including Quebec, have recently issued new directives, which we urge you to respect. More specifically, in order to limit the spread of the COVID-19 virus, the government is demanding the closure of several businesses, public places and gathering places, until further notice.

Limiting the use of non-essential and non-emergency health services

Medical and paramedical clinics are not among the establishments targeted by the Government of Quebec in terms of closure, but it is important to limit the use of health services deemed non-essential and non-urgent. Essential health services are those whose interruption may endanger the health or safety of the population.

In order to comply with the new measures announced, we suggest that our members receive only patients who have suffered a trauma or those dealing with acute or incapacitating problems or pain. The objective of this measure is to meet government directives to limit non-essential travel.

In addition, in order to protect people aged 70 and over, the government reiterates its recommendation and asks this population to stay in their homes as much as possible.

* Please check with your provincial government if you practice outside the province of Quebec: Guidelines may be different.

 

For patients presenting to our members' clinics in Quebec

For patients dealing with the issues mentioned above, the following precautions and recommendations must be observed:

- Ask all patients to wash their hands once there;
- Ask the patients to come alone or to limit the companions;
- Do not shake hands with staff or other patients;
- Disinfect tables and equipment used between each patient;
- Wash your hands for 20 seconds between each patient (using soap and water is the best way to wash your hands);
- Regularly clean the door handles and other frequently touched surfaces;
- Please space the chairs in your waiting room at a distance of one meter to limit contact with other patients.

 

Remember that one of the symptoms of the infection is the presence of generalized musculoskeletal pain. We remind you that people who are experiencing symptoms that may be similar to COVID-19 infection must call 1-877-644-4545 (in Quebec) to be evaluated and treated. (Please call your provincial Center for Disease Control)

 

* Please check with your provincial government if you practice outside the province of Quebec: Guidelines may be different.

 

Conclusion

We therefore count on your full cooperation so that you respect the series of exceptional measures put in place to limit the spread of COVID-19 and ensure that the population regains the level of security and well-being to which it is entitled.

 

In doubt, please contact your provincial Center for Disease Control if you need to find out if you are allowed to treat patients or not in your province.

 

*ACMA members have the obligation to follow their national and provincial covid-19 guidelines in regards to health care professionals private practice. 

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